LowRateVoip menjawab Kenapa Mereka tukar 15hari...
Author: Alex Call.Co // Category:
Sebagai tanda Protes,Alex Call telah membuat aduan berikutan Lowrate bertukar freedays kpd 15hari...
LowRateVoip menjawab Kenapa Mereka tukar 15hari...Berikut adalah siri email berbalas antara pihak syarikat dan LowrateVoip.com
Berikutan dari perkara ini,LowrateVoip hnya memberi 525min dari 925min sebelum ini.Maka pihak syarikat disini menwarkan 12VOIP.Com sebagai gantian bijak utk semua pengguna
el_jefrey@yahoo.co.uk 23-08-2009
Thank you for your information.I do appreciate your reply.Thank you again....
Today I do have 2 more problems.
First of all ....Since being reseller on May 2009,all of my 5.00 euro sells gave my customer 30 freedays call ...
I found out since my last transaction 2days ago to you,all of my lowratevoip's customer right now only received 15 freedays.There's no changing from 15days to 30days as usual....I hope that you can detect the real problem and repair it as soon as possible
Below are some of the VoipUsers we're having problem with
1.musim_sejuk
2.halimhep
3.zatiehasyi
4.along_misrie
5.ahli_nujum
6.sahur_sihat123
Our Second problem is when you give us this alarm
"We are sorry, an error (-1) has occurred. Please try again in 10 minutes"
This alarm leads make a false recent money transfer,which lead me to sell 2 amount of credits to the same VoipUser
The involved VoipUser is
1.along_misrie
We're having a good bussiness with Lowrate.So I'm hoping that LowrateVoip could help us to fix the problems above
Regards,
Syed Omar Farouk
Jawab
helpdesk 24-08-2009
1) Your customer will receive the full 30 freedays, when they purchase at least EURO 10,00 (ex. costs and VAT) worth of credit. The last payment they've made has been EURO 5,00 , which is only possible through a reseller as you know. With such a payment they'll receive 15 freedays.
2) Your customer along_misrie therefore received 30 freedays
Kind regards,
Customer Service
Abg cuba lagi
I just read your reply of 5euros give 15days free only
I'm not a user but i'm a reseller.I transfer my money to my customer.and all of them received only 15days.
It this your new rule?....it doesnt stated in your website..
if so please make an advertisment that 5euros only gives us 15day free......
You said that all credits topups entitled 30days free.if you said 5euros for 15days,i'm hoping that you can put it in your webpage.
Why does this problem come right now.Why it doesnt happen when i start my bussiness with lowratevoip.I got thousands of customer and i've put so much of my money inside my reseller account.
please give me your real situation regarding freedays...and please make a note in your website that 5euro=15days , 10euros=30days
regards,
Syed Omar Farouk
helpdesk 24-08-2009
It's perfectly simple. On our website it's clearly stated that if you make a payment of 10 euro you will receive 30 freedays. It makes sense that if you only pay 5 euro you will receive 15 freedays. Why else would anybody pay 10 euro otherwise?
Kind regards,
Customer service
Abg cuba lagi tpi dia tk jawab
first of all i would like to compile to you your reply to me last week
helpdesk 24-08-2009
It's perfectly simple. On our website it's clearly stated that if you make a payment of 10 euro you will receive 30 freedays. It makes sense that if you only pay 5 euro you will receive 15 freedays. Why else would anybody pay 10 euro otherwise?
Kind regards,
Customer service
Dear Lowratevoip,
First of all regarding your reply if It makes sense that if you only pay 5 euro you will receive 15 freedays.Why dont you make it an announcement.
You said
"On our website it's clearly stated that if you make a payment of 10 euro you will receive 30 freedays..."
Please show me where it is?Can you add and put if 5euros = 15days.It's just that simple isnt it?
We as resellers and customers dont think as easy as u tought.Why are LowrateVoip feel so innocent in this matter even there's no advertisment regarding it....Is this your so called policy?It is against the rights of us all.
As your reseller,I'm having a dilemma to my customers and i'm been blamed as a cheater and fraud for selling 5euros with 15days
Regarding your freedays...Altough from May up to last week,I sold all 5euros credits with your 30days freedays without doubt.Why can i received 30days before and what are the reason for Lowratevoip to stop it just like that?
Since last week,Lowratevoip has what soever changed it to 15days without prior notice or even email containing that Lowratevoip will start to sell 5euros which entitles only 15days free calls
With kind and due respect,please be profesional in dealing this situation.As for this problem,i'm begging from Lowratevoip,Please with all respect,make an advertisment and tell all your beloved customers that right now those who pay 5euros will get only 15days.
why must i to be blamed as fraud if Lowratevoip cant even make a simple announcement regarding this.
For your information,I've to search in all of your www.lowratevoip.com and there's not a single word containing this matter
As one of the biggest company Of Voips under betamax,i hope that Lowratevoip must act to this matter not just for the sake of me as a reseller but to all resellers in the world
I am a reseller under your company.For my rights,Lowratevoip must help all workers under Lowratevoip and tell the world this situation.Please dont be afraid.By letting it to be as it is,Lowratevoip are even scared to face the impact of the announcement.Please speak and only be truth to your resellers and customers
If Lowratevoip don't do it fast,Customers will disbelif on your resellers and will give a negative impact on your bussiness and reputation.
Please help me by giving the annoncement dan please tell the truth that you have change the freedays from 30 to 15days.Lowratevoip cant do bad thing's like this.I have been selling 5euros with 30days and out of the blue your helpdesk said that On our website it's clearly stated that if you make a payment of 10 euro you will receive 30 freedays. It makes sense that if you only pay 5 euro you will receive 15 freedays. Why else would anybody pay 10 euro otherwise?
It is very rude of Lowratevoip to answer that to your worker?
I'm very sorry if my words make you angry and I'm very sorry for that.Im just asking for my rights.
Thank You
Syed Omar Farouk
Selepas dari email ni,kami tidak menerima sebarang respon.
LowRateVoip menjawab Kenapa Mereka tukar 15hari...Berikut adalah siri email berbalas antara pihak syarikat dan LowrateVoip.com
Berikutan dari perkara ini,LowrateVoip hnya memberi 525min dari 925min sebelum ini.Maka pihak syarikat disini menwarkan 12VOIP.Com sebagai gantian bijak utk semua pengguna
el_jefrey@yahoo.co.uk 23-08-2009
Thank you for your information.I do appreciate your reply.Thank you again....
Today I do have 2 more problems.
First of all ....Since being reseller on May 2009,all of my 5.00 euro sells gave my customer 30 freedays call ...
I found out since my last transaction 2days ago to you,all of my lowratevoip's customer right now only received 15 freedays.There's no changing from 15days to 30days as usual....I hope that you can detect the real problem and repair it as soon as possible
Below are some of the VoipUsers we're having problem with
1.musim_sejuk
2.halimhep
3.zatiehasyi
4.along_misrie
5.ahli_nujum
6.sahur_sihat123
Our Second problem is when you give us this alarm
"We are sorry, an error (-1) has occurred. Please try again in 10 minutes"
This alarm leads make a false recent money transfer,which lead me to sell 2 amount of credits to the same VoipUser
The involved VoipUser is
1.along_misrie
We're having a good bussiness with Lowrate.So I'm hoping that LowrateVoip could help us to fix the problems above
Regards,
Syed Omar Farouk
Jawab
helpdesk 24-08-2009
1) Your customer will receive the full 30 freedays, when they purchase at least EURO 10,00 (ex. costs and VAT) worth of credit. The last payment they've made has been EURO 5,00 , which is only possible through a reseller as you know. With such a payment they'll receive 15 freedays.
2) Your customer along_misrie therefore received 30 freedays
Kind regards,
Customer Service
Abg cuba lagi
I just read your reply of 5euros give 15days free only
I'm not a user but i'm a reseller.I transfer my money to my customer.and all of them received only 15days.
It this your new rule?....it doesnt stated in your website..
if so please make an advertisment that 5euros only gives us 15day free......
You said that all credits topups entitled 30days free.if you said 5euros for 15days,i'm hoping that you can put it in your webpage.
Why does this problem come right now.Why it doesnt happen when i start my bussiness with lowratevoip.I got thousands of customer and i've put so much of my money inside my reseller account.
please give me your real situation regarding freedays...and please make a note in your website that 5euro=15days , 10euros=30days
regards,
Syed Omar Farouk
helpdesk 24-08-2009
It's perfectly simple. On our website it's clearly stated that if you make a payment of 10 euro you will receive 30 freedays. It makes sense that if you only pay 5 euro you will receive 15 freedays. Why else would anybody pay 10 euro otherwise?
Kind regards,
Customer service
Abg cuba lagi tpi dia tk jawab
first of all i would like to compile to you your reply to me last week
helpdesk 24-08-2009
It's perfectly simple. On our website it's clearly stated that if you make a payment of 10 euro you will receive 30 freedays. It makes sense that if you only pay 5 euro you will receive 15 freedays. Why else would anybody pay 10 euro otherwise?
Kind regards,
Customer service
Dear Lowratevoip,
First of all regarding your reply if It makes sense that if you only pay 5 euro you will receive 15 freedays.Why dont you make it an announcement.
You said
"On our website it's clearly stated that if you make a payment of 10 euro you will receive 30 freedays..."
Please show me where it is?Can you add and put if 5euros = 15days.It's just that simple isnt it?
We as resellers and customers dont think as easy as u tought.Why are LowrateVoip feel so innocent in this matter even there's no advertisment regarding it....Is this your so called policy?It is against the rights of us all.
As your reseller,I'm having a dilemma to my customers and i'm been blamed as a cheater and fraud for selling 5euros with 15days
Regarding your freedays...Altough from May up to last week,I sold all 5euros credits with your 30days freedays without doubt.Why can i received 30days before and what are the reason for Lowratevoip to stop it just like that?
Since last week,Lowratevoip has what soever changed it to 15days without prior notice or even email containing that Lowratevoip will start to sell 5euros which entitles only 15days free calls
With kind and due respect,please be profesional in dealing this situation.As for this problem,i'm begging from Lowratevoip,Please with all respect,make an advertisment and tell all your beloved customers that right now those who pay 5euros will get only 15days.
why must i to be blamed as fraud if Lowratevoip cant even make a simple announcement regarding this.
For your information,I've to search in all of your www.lowratevoip.com and there's not a single word containing this matter
As one of the biggest company Of Voips under betamax,i hope that Lowratevoip must act to this matter not just for the sake of me as a reseller but to all resellers in the world
I am a reseller under your company.For my rights,Lowratevoip must help all workers under Lowratevoip and tell the world this situation.Please dont be afraid.By letting it to be as it is,Lowratevoip are even scared to face the impact of the announcement.Please speak and only be truth to your resellers and customers
If Lowratevoip don't do it fast,Customers will disbelif on your resellers and will give a negative impact on your bussiness and reputation.
Please help me by giving the annoncement dan please tell the truth that you have change the freedays from 30 to 15days.Lowratevoip cant do bad thing's like this.I have been selling 5euros with 30days and out of the blue your helpdesk said that On our website it's clearly stated that if you make a payment of 10 euro you will receive 30 freedays. It makes sense that if you only pay 5 euro you will receive 15 freedays. Why else would anybody pay 10 euro otherwise?
It is very rude of Lowratevoip to answer that to your worker?
I'm very sorry if my words make you angry and I'm very sorry for that.Im just asking for my rights.
Thank You
Syed Omar Farouk
Selepas dari email ni,kami tidak menerima sebarang respon.
